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1. What
is FTP? What is an FTP site?
1. What is FTP? What is an FTP site?
Most people who have viewed web pages on the Internet are familiar with HTTP (Hyper Text Transfer Protocol). This is the protocol used to view pages using a Internet Browser. Another similar method of accessing files on the Internet is FTP (File Transfer Protocol). This is a method that allows uploading and downloading of multiple files unlike HTTP which is usually used for viewing pages or downloading one file at a time. A sample address of an FTP site would be ftp://ftp.microsoft.com or ftp://ftp.3com.com
An FTP site is basically a web site that resides on a web server. An FTP web server is a computer that is connected to the Internet and is running some web server software such as Microsoft Internet Information Server (IIS), BulletProof FTP Server, WS_FTP Server, etc. The FTP server can run on a number of different operating systems including Windows NT/2000, Unix, Linux, and others.
2. Do I have to have my own FTP site to use DocShuttle software?
You must have an FTP site to use DocShuttle. If you are using DocShuttle Digital Service, an FTP site is provided for you. The FTP site is basically a central location where all files are stored and managed. One great advantage of having an FTP site is that files can be accessed from anywhere there is an Internet connection. You can rent FTP space from a web hosting company or you can set up your own FTP server.
3. Where can I rent an FTP server or space on an FTP server?
There are hundreds of web hosting companies that rent FTP server space. Simply go to a Internet search engine and type in "web hosting" and you will find many links. You may want to include your city if you would like a local provider. Prices for renting web space start for free and go up to hundreds of dollars, depending on the company and additional services they provide. Bytescribe offers affordable ftp hosting. Other web hosting companies include www.westhost.com, www.cedant.com, www.edgewebhosting.net, www.web229.net, www.netfirms.com, www.ibackup.com, and many others. ** Note: The companies above are found based on a search and Bytescribe does not know about quality of services provided.
4. Can Bytescribe recommend an FTP site for me?
Bytescribe offers ftp hosting through our WebShuttle Transcription ASP service (http://www.docshuttle.com/transcription_asp.htm). This service includes ftp hosting and online web access through WebShuttle.
5. How can I set up my own FTP server?
If you have a computer with a broadband Internet connection, you could set up your own FTP server. Your Internet connection would require a "static IP address", which means that if you loose your Internet connection and you must reconnect, the IP address would stay the same. You would need to load some type of FTP server software such as Microsoft Internet Information Server (IIS), BulletProof FTP Server, WS_FTP Server, etc. Configuring an FTP server can be quite advanced and may require a thorough understanding of FTP protocol.
6. What other equipment do I need in order to use DocShuttle software?
DocShuttle will manage voice files and text documents over the Internet. Dictators must have some way of recording digital voice files (such as .wav files) and Transcriptionists must have some way of playing back voices files. Dictators need some type of digital handheld recorders (such as the DH-10, or Olympus DS3000) or must dictate into a digital dictation system (such as the Bytescribe Orator). Transcriptionists need the Bytescribe WavPlayer (foot pedal and software) in order to control the sound files with a foot pedal. Also the transcriptionists would need some type of word processor such as Microsoft Word.
7. What file formats will DocShuttle support?
DocShuttle will manage *.wav, *.vox, *.dss, *.mp3, *.msv, and *.dvf files on an FTP site. Other extensions can be added to the program settings for support of other file types.
A
file gets stuck in the Locked status if its download is
interrupted. To unlock the file with DocShuttle Client, just find
the file in the top pane (FTP server files), right-click on it, and
select "Change Status to New".
There is a Windows Vista setting called User Account Control (UAC) that causes problems in DocShuttle. UAC causes files to be hidden in some remote folders where DocShuttle can't see them properly, rather than in the standard DocShuttle folders.
Files may appear in the main DocShuttle window itself, but the files will not be accessible when you try to open, access, or change them within DocShuttle. Various error messages will appear when trying to use the files.
To resolve this issue, you will need to turn User Account Control
off. Here is how:
Once in the User Accounts window, click on the link near the end of the list that says Turn User Account Control On or Off. That will take you to the UAC page, which has a single check box in it. Click in that box to uncheck and turn off UAC. Then click the OK button and restart your computer.
After doing this, open DocShuttle and check to see if the files you have already downloaded are still there (sometimes they are, sometimes they aren't). If the files are not in DocShuttle, you will need to re-download them.
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