1. How is eShuttle different from DocShuttle?
2. What is needed to use eShuttle?
3. What is a “suitable email account”?
4. What’s the difference between an incoming mail server and an outgoing mail server?
5. Can I use web-based email with eShuttle? 
6. When I double-click the email attachment with a .dict extension, it doesn't load into eShuttle Transcribe
7. I cannot send emails because eShuttle cannot connect to email server. 
8. How do I buy a copy of eShuttle Transcribe? 

1. 1. How is eShuttle different from DocShuttle?

Bytescribe's eShuttle is a secure system of sending dictation and transcription files using email. DocShuttle uses FTP to transmit files. So while DocShuttle sends files to an FTP site for retrieval by a transcriptionist, eShuttle sends the files directly to a selected transcriptionist.

Because of this difference, eShuttle only needs two pieces of software – eShuttle Dictate and eShuttle Transcribe – instead of the three pieces needed by DocShuttle: DocShuttle Administrator, DocShuttle Dictator, and DocShuttle Transcriptionist. 

So eShuttle is less expensive to implement. However, it does not provide the management capabilities that DocShuttle does. We normally recommend eShuttle for situations with a single transcriptionist, and we recommend DocShuttle for situations that require active management of files or of multiple transcriptionists.

2. What is needed to use eShuttle?

To implement eShuttle, the two users need to have the following:

Dictator

1. A Windows PC

2. A recording device that downloads files onto the computer (like an Olympus handheld recorder)

3. eShuttle Dictate software

4. A suitable email account. 

Transcriptionist

1. A Windows PC

2. Some sort of wav player (like the Bytescribe WavPlayer),

3. eShuttle Transcribe software

4. A suitable email account.
    

3. What is a “suitable email account”?

To be able to use eShuttle, the email accounts should do two things:

1. The email account should allow for the sending and receiving of large files. The actual size of the files can vary widely, but a good example would be a 15 minute file recorded on an Olympus handheld. This kind of file is about 2.7 MB in size.

2. The email account should allow sending and receiving files from a desktop email client. This is sometimes called POP access or POP3 access. Some free email services do not allow you to download files to a computer, and these services should be avoided. You can usually pay $15-$25 per year to allow email downloading.

4. What’s the difference between an incoming mail server and an outgoing mail server?

Imagine that, at the end of your driveway, you had two mailboxes. One was only for the mail that you sent out, and the other was only for the mail that you received. That’s pretty much how email works. Most email accounts have two servers: one that lets you send emails to other people, and another that lets you receive the emails that other people send you.

The server that lets you send mail is called an outgoing, or SMTP server.  The server that lets you receive mail is called an incoming, POP, or just Mail server.  These servers will have slightly different addresses. For example, the outgoing mail server for Yahoo mail is named smtp.mail.yahoo.com. The incoming mail server for Yahoo mail is named pop.mail.yahoo.com. Usually, both servers will use the same username and password for your account.

If you try to send outgoing mail through the incoming mail server, it will not work. If you try to receive incoming mail through the outgoing mail server, then it will not work. If you’re having problems sending or receiving mail through your service, please check their Help web pages for your service, or contact your email service provider.

5. Can I use web-based email with eShuttle?

Many email services will allow you to view and use email using a desktop client (like Outlook Express or Thunderbird), as well as allowing you to check your email using a web browser (like Internet Explorer or Firefox). However, some email services will only allow you to check your email remotely using a web browser; they do not allow you to send and receive messages from a desktop client. These are sometimes called “web-only” or “web-based” email services.

Our experience with web email services has been that there are difficulties in receiving and/or opening the eShuttle attachments. For that reason, we recommend not using web-based email to receive files when using eShuttle.

Both Outlook Express and Thunderbird are free email desktop clients. And Gmail (Google mail) offers POP (downloadable) email service for free.

6. When I double-click the email attachment with a .dict extension, it doesn't load into eShuttle Transcribe.

Try saving the attachment to your desktop, and then open the saved file from there.  You can also drag the attachment from your desktop into your eShuttle Transcribe window to load it.

Even if Windows itself properly knows to open .dict attachments in eShuttle Transcribe, some email software or web browsers will not recognize the .dict extension.  Most email programs have the ability to manually change file associations.  Please check the Help files for your email software for more information.

7. I cannot send emails because eShuttle cannot connect to email server.

There may be many possible causes.  Here they are in order or probability:

1. The outgoing mail server information in the Settings is incorrect, particularly the SMTP server, username, password, or email port. Please double-check this information and try to send again.

2. A firewall or other security setting on the computer or network is preventing eShuttle from sending email.  Please double-check the firewall and other security settings to make sure that the eShuttle program is allowed to send email on the selected port.

3. The email account being used does not allow POP or POP3 access.  Please double-check with your email service provider to make sure that you do not have a web-only email service.

4. In some cases, your Internet Service Provider (ISP) may not allow you to send emails through another outgoing server.  For example, if you have an Internet connection through Cox, but are using a Yahoo mail account, then Cox may require you to use a Cox outgoing mail server.  Please check with your ISP to see if this is the case and to get the correct SMTP server information.

5. Finally, and very rarely, the email service may not require or allow the password when using an email address from them.  For example, if you are sending email through a Bellsouth outgoing mail server, and if you are using an email address that ends in @bellsouth.net, then you the server may not accept the username and password.  Please try removing the password completely from the Settings and try to send again.  If that does not work, try removing the username as well and sending again.

8. How do I buy a copy of eShuttle Transcribe?

Currently, eShuttle Transcribe is available for free with a copy of the Bytescribe WavPlayer. If you already own a valid license of the WavPlayer, then you can download and install eShuttle Transcribe for free from our website at www.bytescribe.com/downloads. 

If you purchase a WavPlayer from Bytescribe, the installation files for eShuttle Transcribe are included on the WavPlayer installation CD. Registering WavPlayer will register eShuttle Transcribe.

If you already have another wav player, but also want to use eShuttle Transcribe, you will need to purchase a WavPlayer software license only. This license can be used to register the eShuttle Transcribe software.

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