Privacy Policy | Bytescribe

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, mailing address, and account credentials.
Billing Information: Payment details processed securely through third-party payment providers (we do not store full credit card information).
Service Data: Audio recordings, uploaded documents, transcripts, and related metadata processed through our Services.
Technical Data: IP address, browser type, device information, operating system, and usage data.
Communications: Information you provide when contacting support or submitting forms.

2. How We Use Your Information

We use your information to:

Provide, operate, and improve our Services
Process transactions and manage accounts
Respond to customer service requests
Communicate updates, service notifications, and support information
Enhance security and prevent fraud
Comply with legal obligations

We do not sell your personal information.

3. Sharing of Information

We may share information with:

Service Providers: Trusted third parties who assist in operating our Services (e.g., hosting, payment processing, analytics)
Legal Authorities: When required to comply with applicable laws or legal processes
Business Transfers: In connection with a merger, acquisition, or sale of assets

All service providers are required to safeguard your information and use it only for authorized purposes.

4. Data Retention and Deletion

We retain personal data only for as long as necessary to provide our Services, fulfill contractual obligations, comply with legal requirements, and resolve disputes.

Service data such as audio recordings and documents may be retained for the duration of your account and according to your organization's configuration or agreements.

You may request deletion of your personal data at any time by contacting us at info@bytescribe.com. Upon receiving a valid request, we will delete your data from active systems within 30 days, unless retention is required by law or for legitimate business purposes.

Some information may remain in secure backup systems for a limited period but will not be used for active processing and will be automatically deleted in accordance with our retention policies.

5. Security of Your Information

We implement administrative, technical, and physical safeguards designed to protect your information.

Data is encrypted in transit using TLS
Data may be encrypted at rest where applicable
Access is restricted to authorized personnel only
Systems are hosted in secure environments (e.g., Microsoft Azure)

While we strive to protect your information, no method of transmission or storage is completely secure.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Maintain session functionality
Remember user preferences
Analyze website traffic and usage

You may control cookies through your browser settings. Disabling cookies may affect certain features of the Services.

7. Your Privacy Rights

Depending on your location, you may have rights to:

Access the personal data we hold about you
Request correction or deletion of your data
Object to or restrict certain processing

To exercise these rights, contact us at info@bytescribe.com.

8. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Healthcare Data (HIPAA)

Our Services are designed to support compliance with applicable healthcare data protection regulations, including the Health Insurance Portability and Accountability Act (HIPAA), where applicable. When handling protected health information (PHI), we operate in accordance with applicable agreements and safeguards.

10. SMS Messaging and Consent

Bytescribe, through its VEHRDICT platform, enables participating healthcare practices to send non-marketing SMS communications to patients who have provided consent. These messages may include appointment reminders, recall notifications, and alerts regarding information available in the secure patient portal.

Patients may provide consent through an optional checkbox on a registration or patient intake form, through the patient portal, or by providing verbal or written consent to authorized practice staff. Consent is not required as a condition of receiving medical treatment.

Message frequency varies based on appointment schedules and patient activity. Message and data rates may apply.

Recipients may reply STOP at any time to unsubscribe from SMS notifications or HELP for assistance. To request additional support, contact Bytescribe at (888) 462-8710.

Mobile phone numbers, SMS opt-in information, and consent records are used to provide authorized messaging services. SMS consent information and mobile numbers are not sold or shared with third parties or affiliates for marketing or promotional purposes. Information may be shared with messaging service providers solely as necessary to deliver requested communications.

Bytescribe takes reasonable measures to protect patient contact information and messaging preferences in accordance with applicable privacy and security requirements.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us:

Bytescribe, Inc.Atlanta, GeorgiaEmail: info@bytescribe.com