Terms of Service
SaaS Terms of Service
Last Updated: August 15, 2026
These SaaS Terms of Service ("Terms") constitute a legal agreement between Bytescribe, Inc., a Georgia corporation ("Bytescribe," "we," "us," or "our"), and the individual or entity purchasing, accessing, or using the Services ("Customer," "you," or "your").
These Terms govern Customer's access to and use of Bytescribe's hosted software and related services, including WebShuttle and associated cloud-based applications, features, speech recognition, artificial intelligence, interfaces, storage, support, and related services (collectively, the "Services").
By creating an account, purchasing or using the Services, or clicking a button or checkbox indicating acceptance of these Terms, Customer agrees to be bound by these Terms.
If you accept these Terms on behalf of an organization, you represent that you have authority to bind that organization.
If Customer and Bytescribe have entered into a separately signed Master Services Agreement, Business Associate Agreement, Statement of Work, or other written agreement covering the same Services, the separately signed agreement will control to the extent of any direct conflict with these Terms.
1. Services
1.1 Access to Services
Subject to these Terms and payment of applicable fees, Bytescribe grants Customer a limited, non-exclusive, non-transferable right to access and use the Services during Customer's subscription solely for Customer's internal business purposes.
1.2 Service Changes
Bytescribe may periodically update, enhance, modify, or replace features of the Services. Bytescribe will use commercially reasonable efforts to avoid materially reducing the overall functionality of paid Services during an active subscription.
1.3 Third-Party Services
Certain portions of the Services may rely upon third-party providers, including cloud hosting, telecommunications, speech recognition, artificial intelligence, payment processing, email, and other technology providers.
Bytescribe is not responsible for failures, interruptions, changes, or acts or omissions of third-party services that are outside Bytescribe's reasonable control.
1.4 Support
Bytescribe will provide technical support in accordance with the support practices applicable to Customer's subscription plan. Unless otherwise expressly agreed in writing, support response times are targets and not guarantees.
2. Customer Accounts and Responsibilities
2.1 Account Security
Customer is responsible for maintaining the confidentiality and security of usernames, passwords, authentication credentials, and other account information.
Customer is responsible for activity occurring through its accounts except to the extent caused by Bytescribe's breach of these Terms or failure to maintain commercially reasonable security measures.
Customer will promptly notify Bytescribe of any known or suspected unauthorized access to Customer's account.
2.2 Authorized Users
Customer is responsible for determining which employees, contractors, transcriptionists, healthcare professionals, administrators, or other individuals are authorized to access Customer's account and for promptly removing access when authorization ends.
2.3 Customer Systems
Customer is responsible for maintaining compatible computers, devices, browsers, internet connections, telecommunications services, and other equipment necessary to access the Services.
2.4 Lawful Use
Customer will use the Services only for lawful purposes and in compliance with laws and regulations applicable to Customer and its business.
Customer is responsible for determining whether the Services are appropriate for Customer's particular legal, regulatory, professional, or business requirements unless Bytescribe has expressly agreed otherwise in writing.
3. Customer Data
3.1 Ownership
As between Customer and Bytescribe, Customer retains all ownership rights in data, documents, audio recordings, transcriptions, patient information, templates, files, and other content submitted to or processed through the Services ("Customer Data").
Bytescribe does not acquire ownership of Customer Data.
3.2 Limited Right to Process Data
Customer grants Bytescribe the limited right to host, transmit, process, copy, back up, and otherwise use Customer Data solely as reasonably necessary to provide, secure, maintain, support, and improve the Services and fulfill Bytescribe's contractual obligations.
3.3 Customer Responsibility for Data
Customer represents that it has all rights, permissions, consents, and legal authority necessary to submit Customer Data to the Services and to authorize Bytescribe to process that data as contemplated by these Terms.
3.4 Data Security
Bytescribe will maintain commercially reasonable administrative, technical, and physical safeguards designed to protect Customer Data against unauthorized access, use, alteration, or disclosure.
No computer system, cloud service, network, or method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, Bytescribe does not warrant that unauthorized third parties will never be able to defeat security measures or gain unauthorized access despite commercially reasonable safeguards.
3.5 Data Location
Unless otherwise agreed in writing, Bytescribe may determine the geographic location in which Customer Data is hosted and processed.
Customers requiring specific geographic data residency or processing requirements must enter into a written agreement with Bytescribe specifying those requirements.
4. Healthcare Data and HIPAA
If Customer uses the Services to create, receive, maintain, or transmit Protected Health Information ("PHI") subject to the Health Insurance Portability and Accountability Act ("HIPAA"), the parties will enter into a Business Associate Agreement when required by applicable law.
The Business Associate Agreement will govern Bytescribe's handling of PHI to the extent of any conflict with these Terms.
Customer remains responsible for its own HIPAA compliance, including determining appropriate user access, maintaining appropriate policies and procedures, training its workforce, and using the Services in a manner consistent with applicable law.
5. Artificial Intelligence and Speech Recognition
Certain Services may use automated speech recognition, machine learning, artificial intelligence, or similar technologies to generate transcripts, summaries, formatting, suggested codes, documents, or other output.
AI-generated and speech-recognition output may contain errors, omissions, inaccuracies, or incomplete information.
Customer is responsible for reviewing and verifying such output before relying upon it for medical, legal, billing, financial, professional, or other consequential purposes.
Unless expressly agreed otherwise in writing, Bytescribe does not warrant that AI-generated or speech-recognition output will be error-free or suitable for any particular professional decision.
6. Fees, Billing, and Subscriptions
6.1 Fees
Customer agrees to pay the fees associated with its selected Services, subscription plan, usage, users, storage, telecommunications, speech recognition, AI processing, or other applicable charges.
6.2 Subscription
Unless otherwise stated in an order or separate written agreement, SaaS subscriptions are provided on a month-to-month basis.
6.3 Cancellation
Unless Customer has agreed to a different subscription commitment in writing, Customer may cancel the Services at any time. Cancellation will be effective according to the applicable billing cycle.
Fees already incurred or paid are non-refundable except as expressly stated in writing or required by applicable law.
6.4 Taxes
Customer is responsible for applicable sales, use, excise, VAT, GST, or similar taxes associated with the Services, excluding taxes imposed on Bytescribe's net income.
7. Custom Development and Professional Services
7.1 Scope
From time to time, Bytescribe may provide configuration, interfaces, programming, implementation, data conversion, consulting, training, or other professional services ("Custom Services").
Material Custom Services will be described in a written proposal, quotation, Statement of Work, change request, email approval, support ticket, or other written documentation describing the requested work.
7.2 Customer Approval
Customer is responsible for reviewing and approving specifications, requirements, workflows, interfaces, designs, or other material requirements for Custom Services.
Bytescribe is entitled to rely upon Customer's approvals and instructions.
7.3 Changes
Material changes to previously approved requirements may result in additional fees, development time, or revised delivery estimates.
Bytescribe is not responsible for delays or additional costs resulting from incomplete, inaccurate, or changed Customer requirements.
7.4 Testing and Acceptance
Customer is responsible for reasonably testing Custom Services before placing them into production use.
Unless otherwise agreed in writing, Custom Services will be considered accepted upon the earliest of:
- Customer's written acceptance;
- Customer's use of the Custom Services in production; or
- thirty (30) days after delivery without Customer providing Bytescribe written notice describing a material failure to conform to the agreed specifications.
If Customer timely identifies a material failure to conform to the agreed written specifications, Bytescribe's obligation will be to use commercially reasonable efforts to correct the nonconformity.
8. Intellectual Property
8.1 Bytescribe Technology
Bytescribe and its licensors retain all right, title, and interest in and to the Services, software, source code, object code, databases, interfaces, designs, workflows, documentation, technology, know-how, trademarks, and other intellectual property owned or developed by Bytescribe.
No ownership rights are transferred to Customer under these Terms.
8.2 Custom Development
Unless expressly agreed otherwise in a separately signed writing, enhancements, modifications, interfaces, features, software, code, templates, tools, methods, and other technology developed by Bytescribe in connection with Custom Services remain the property of Bytescribe.
Customer retains ownership of Customer Data and Customer's pre-existing intellectual property.
8.3 Feedback
Customer may provide suggestions or feedback regarding the Services. Bytescribe may use such feedback without restriction or obligation, provided that Bytescribe does not publicly identify Customer as the source without permission.
9. Acceptable Use
Customer will not, and will not permit others to:
- use the Services for unlawful purposes;
- attempt to gain unauthorized access to the Services or another customer's account or data;
- interfere with or disrupt the operation or security of the Services;
- introduce malicious software or harmful code;
- circumvent authentication, security, usage, or access controls;
- reverse engineer the Services except where such restriction is prohibited by applicable law;
- use the Services in a manner that infringes the rights of others; or
- use the Services in a manner reasonably likely to damage Bytescribe's systems or the systems of its service providers.
Bytescribe may suspend access when reasonably necessary to address a security threat, unlawful activity, nonpayment, material breach of these Terms, or risk of harm to Bytescribe, Customer, other customers, or third parties.
10. Warranties and Disclaimers
Bytescribe warrants that it will provide the Services in a professional and commercially reasonable manner.
EXCEPT FOR THE EXPRESS WARRANTY ABOVE AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."
BYTESCRIBE DISCLAIMS ALL OTHER EXPRESS, IMPLIED, STATUTORY, OR OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
BYTESCRIBE DOES NOT WARRANT THAT THE SERVICES WILL BE COMPLETELY UNINTERRUPTED, ERROR-FREE, OR IMMUNE FROM ALL SECURITY THREATS, OR THAT ALL SOFTWARE DEFECTS WILL BE CORRECTED.
BYTESCRIBE DOES NOT WARRANT RESULTS DEPENDENT UPON THIRD-PARTY NETWORKS, TELECOMMUNICATIONS PROVIDERS, CLOUD PROVIDERS, INTERNET SERVICES, HARDWARE, SOFTWARE, OR SERVICES OUTSIDE BYTESCRIBE'S REASONABLE CONTROL.
11. Limitation of Liability
11.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER BYTESCRIBE NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE THEORY OF LIABILITY.
11.2 Aggregate Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BYTESCRIBE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, REGARDLESS OF THE FORM OR THEORY OF THE CLAIM, WILL NOT EXCEED THE TOTAL FEES ACTUALLY PAID BY CUSTOMER TO BYTESCRIBE FOR THE AFFECTED SERVICES DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11.3 Application of Limitation
The limitations in this Section apply collectively to all claims arising from the same or related events and apply whether a claim is based in contract, tort, negligence, strict liability, indemnification, statute, or any other legal theory, to the maximum extent permitted by applicable law.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
12. Indemnification
12.1 Customer Indemnification
To the extent permitted by law, Customer will indemnify, defend, and hold harmless Bytescribe and its officers, directors, employees, and affiliates from third-party claims, damages, liabilities, and reasonable legal expenses arising from:
- Customer's unlawful or unauthorized use of the Services;
- Customer Data that infringes or violates a third party's rights;
- Customer's violation of applicable law;
- Customer's material breach of these Terms; or
- the acts or omissions of Customer's users in violation of these Terms.
12.2 Procedure
Bytescribe will provide reasonable notice of an indemnified claim and reasonable cooperation in its defense. Customer may not settle a claim in a manner that admits liability by Bytescribe or imposes obligations upon Bytescribe without Bytescribe's prior written consent.
13. Service Availability and Force Majeure
Bytescribe will use commercially reasonable efforts to maintain availability of the Services.
Unless expressly stated in a separately signed Service Level Agreement, Bytescribe does not guarantee any specific percentage of uptime.
Bytescribe will not be responsible for delays, interruptions, or failures caused by circumstances beyond its reasonable control, including internet or telecommunications failures, utility failures, cloud-provider outages, cyberattacks despite commercially reasonable safeguards, natural disasters, government actions, labor disputes, war, terrorism, civil unrest, epidemics, or other force majeure events.
14. Termination and Suspension
Either party may terminate a month-to-month subscription in accordance with Section 6.
Bytescribe may suspend or terminate Services for material breach, unlawful use, security risk, nonpayment, or conduct that threatens the integrity or availability of the Services.
Upon termination, Customer's right to use the Services ends.
Upon request made within thirty (30) days following termination, Bytescribe will make Customer Data available for reasonable export where technically feasible and subject to payment of outstanding amounts.
After the applicable retention period, Bytescribe may delete Customer Data in accordance with its data-retention practices and legal obligations.
15. Confidentiality
Each party may receive non-public business, technical, financial, security, or other confidential information from the other party.
Each party will use the other party's confidential information only for purposes of the business relationship and will take reasonable measures to prevent unauthorized disclosure.
Confidential information does not include information that is publicly available through no breach of these Terms, was lawfully known without confidentiality restrictions, is independently developed without use of the other party's confidential information, or is lawfully received from a third party without confidentiality obligations.
A party may disclose confidential information when required by law, subpoena, or court order, subject to legally permitted notice to the other party.
16. Privacy
Bytescribe's Privacy Policy describes Bytescribe's collection and use of personal information in connection with its websites and Services.
Where a separate Business Associate Agreement, Data Processing Agreement, or other privacy agreement applies, that agreement will control with respect to the data covered by it.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Georgia, United States of America, without regard to conflict-of-law principles.
Before initiating formal proceedings, the parties will attempt in good faith to resolve any dispute through discussions between representatives authorized to resolve the dispute.
If the dispute cannot be resolved informally, it will be submitted to confidential, binding arbitration in Georgia in accordance with the applicable commercial arbitration rules of the American Arbitration Association, except that either party may seek temporary or injunctive relief from a court of competent jurisdiction to protect intellectual property, confidential information, or system security.
To the maximum extent permitted by law, disputes will be resolved individually and not through class, consolidated, or representative proceedings.
18. Electronic Acceptance
Customer agrees that electronic acceptance of these Terms has the same force and effect as a written signature.
Bytescribe may maintain electronic records showing Customer's acceptance, including the date and time of acceptance, account information, and version of the Terms accepted.
The individual accepting these Terms on behalf of a company or organization represents that the individual has authority to bind that company or organization.
19. Changes to These Terms
Bytescribe may update these Terms from time to time.
For changes that materially affect Customer's rights or obligations, Bytescribe will provide reasonable notice through email, the Services, Customer's account, or another reasonable method.
Material changes will apply prospectively after the stated effective date. Continued use of the Services after the effective date constitutes acceptance of the revised Terms to the extent permitted by applicable law.
20. General Provisions
20.1 Entire Agreement
These Terms, together with applicable order forms, Business Associate Agreements, Statements of Work, and other written agreements incorporated by reference, constitute the agreement between Customer and Bytescribe concerning the Services.
20.2 Order of Precedence
If there is a conflict between these Terms and a separately signed agreement between Customer and Bytescribe, the separately signed agreement controls with respect to the subject matter of that agreement.
20.3 Assignment
Customer may not assign these Terms without Bytescribe's prior written consent, except in connection with a merger, acquisition, or sale of substantially all of Customer's assets, provided the successor assumes Customer's obligations.
Bytescribe may assign these Terms in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of its relevant assets or business.
20.4 Severability
If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect.
20.5 Waiver
Failure to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.
20.6 Survival
Provisions concerning payment obligations, intellectual property, confidentiality, limitation of liability, indemnification, dispute resolution, and other provisions that by their nature should survive will survive termination.
21. Contact
Questions regarding these Terms may be directed to:
Bytescribe, Inc.Atlanta, Georgia, USAEmail: info@bytescribe.com