WavPlayer Troubleshooting

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Refer to the section below if you are having trouble with your WavPlayer.


The foot pedal does not work

If the WavPlayer is able to play files by clicking the buttons with a mouse but the foot pedal has no effect, it is likely that the serial port is not configured correctly or the USB foot pedal is not being recognized.

First, check to see that the foot pedal is plugged in correctly. Then check to see which port Windows has detected by clicking the Ports menu option. Make sure that the WavPlayer port setting under the Ports menu corresponds to the correct port. For additional help troubleshooting serial port problems, see our support web site at http://www.bytescribe.com/support.

You should also check the hardware acceleration for the sound card. Go to the Control Panel and double-click the Sounds and Audio Devices icon. Then check the Hardware Acceleration for the current Audio Device. If the Hardware Acceleration is set to high, try turning the level down. This may improve the performance and enable the pedal to control the sound.


The USB foot pedal is not recognized by my computer

The WavPlayer uses drivers that have been loaded onto your computer through your Windows version. If your computer is not recognizing the USB foot pedal contact your Original Equipment Manufacturer (OEM) to make sure all the drivers have been loaded including the generic drivers.

If you have Windows 98, visit our support site at http://www.bytescribe.com/support and click on Troubleshooting USB Port Problems for Windows 98.


The position of the wave file moves around erratically when stepping on the foot pedal

This may indicate a conflict with another program or perhaps a problem with your serial port. Programs such as Norton Antivirus are know to slow down processing, and may occasionally cause decreased performance when using the WavPlayer. Try closing all unused or unnecessary programs to see if the performance will improve. If a serial port problem is suspected, try using another port if one is available.


WavPlayer displays an "OLE Error" upon startup

This error message may indicate that some other audio software may have modified some registry settings. Reinstalling the WavPlayer software should resolve this issue since the installation process will properly configure the settings.

This error may also indicate that Windows Media Player is not properly installed or an old version (prior to Windows Media Player 9) is installed on the PC. Updating Windows Media Player from Microsoft’s website (http://www.microsoft.com) may correct the issue.


The WavPlayer locks up when started

This most likely indicates a conflict with the selected serial port and another device on your computer (such as a modem). In this case you will need to select another COM port on your computer or resolve the IRQ conflict between the serial port and the conflicting device. A detailed guide to troubleshooting serial port conflicts is described on our support site at http://www.bytescribe.com/support


Sound quality of files being played is poor

There are several factors that may affect the quality of sound. Quality of the original recording and the file format are important factors. To determine whether the quality of the file is poor, it is helpful to play several files of different file formats to see if there is a difference in sound quality. There are often many sound files in the C:\Windows\Media folder that can be used for testing.

If all files played have poor sound quality, there may be problems with the speakers, sound card or headset being used. You may also try playing the sound files with a different program such as Windows Media Player to determine if the sound quality is the same when played from a different program. Also try closing other programs that are running to determine if another program may be interfering with the playback sound quality.


The sound is distorted when playing .vox files

The proper format may not be correctly set. Click the Format menu option and select the proper .vox format for your file.


How to navigate through the WavPlayer to find audio files

If the WavPlayer cannot be used as a default player then you can either use the Drag & Drop feature or navigate through the WavPlayer to find your files. To navigate through the WavPlayer, double click the WavPlayer icon and then click on Open. At the top of the Open screen click the down arrow at the end of the Look in field. A drop down menu will appear. Using this menu, click on the folders and files until you find your audio files.

For example, if you have downloaded your files into My Documents, click on the down arrow at the end of the Look in field. When the drop down menu appears, click on My Documents and the audio files will appear in the box. Double click the file you want to transcribe. If you do not see your audio files, check the Files of type at the bottom of the screen and change to the appropriate file type.


WavPlayer does not play certain types of wave files

A CODEC (Coder/Decoder) is a software driver used by Windows to enable wave files to be played through a computer’s sound card. Programs such as Windows Media Player and Bytescribe WavPlayer use Codecs. In order for a wave file to be played, a CODEC must be installed on the computer. If certain types of wave files can not be played with the WavPlayer, check to see which Audio Compression CODECs are installed within Windows. To do this select Start → Settings → Control Panel from the Windows task bar. Then double click on the Multimedia icon and select the Devices tab (Advanced tab on some versions of Windows) from the Multimedia Properties window. Double click on Audio Compression Codecs. This will show the various decoders installed for various wave files. For a detailed discussion about Codecs and instructions on installing custom Codecs, see our support site at http://www.bytescribe.com/support.


WavPlayer does not play .msv and .dvf files created by Sony handheld recorders

The WavPlayer can play Sony .msv and .dvf files but a free "Plug-in" is required. The plug-in can be downloaded from Sony's web site. You do not need the plug-in if you already have Sony MemoryStick Voice Editor software installed on your computer. For more information, see our support site at http://www.bytescribe.com/support


I'm having problems registering my WavPlayer software

You can register the WavPlayer software online, offline, or by using a dongle.

A dongle is a USB hardware device that can be purchased to bypass the registration process. If you are using a dongle and are still prompted to register, then the dongle was not successfully installed.

If you are not using a dongle, just follow the on-screen instructions when prompted to register. To register online, enter the name of purchaser and product serial number and click the Register Online button.

To register offline, click the Register Offline button and follow the instructions. You will be prompted to enter a confirmation code to register your software. You can receive the confirmation code by completing an online form. The online form will prompt you for the name of purchaser, product serial number and registration number as it appears on your screen. Be careful to enter all characters of the registration number including any hyphen. Once you have receive a confirmation code, be careful to enter the confirmation code including any preceding hyphen. For example, if the confirmation code is –4120, then the hyphen needs to be entered before the 4120.

Remember that registration is unique for each computer/hard drive, so, if you load the WavPlayer on another computer or reformat your hard drive, you will be prompted to register again.


After going through all the troubleshooting section I am still having trouble with the WavPlayer

If you are still having trouble with the WavPlayer program, go to our website at http://www.bytescribe.com. Click on Support → WavPlayer Support Site → Contact Technical Support and fill out the support form. After submitting the form you will be contacted by a technical support person to assist you with the issue. Customers are usually contacted within one business day.


Troubleshooting eShuttle Transcribe

Refer to the section below if you are having trouble with eShuttle Transcribe.


I have a problem emailing files

First, check to see that your email settings are correct. You must use eShuttle with a SMTP email server. eShuttle will not work with web-based email servers like Hotmail, Yahoo, or Gmail. Check with your email provider for these settings. If you are using an email client such as Outlook, Eudora, or Outlook Express, compare your email settings in eShuttle with those in your email client.

Also, some SMTP servers require an Account name and Password to send emails. Others require a valid From address to send emails. Check your settings to verify that these have been entered correctly.

Second, verify that you have Internet access. Open a web browser to verify that you are able to connect to Internet sites. eShuttle will not work without an Internet connection.

Third, try using another email client to send emails to the same address. If other email programs cannot send emails, there may be computer or network problem.

Finally, check the eShuttle Log (click Tools > View Log) to see if any information is given as to why the delivery failed.


When I receive a file as an email attachment, it cannot be played or will not open

The file may have been decrypted with the wrong decryption password. Check to see that you have the correct encryption password. If you did have an incorrect encryption password, the other party will need to resend the encrypted attachment. Dictators and transcriptionists must have the same encryption password.