WebShuttle Reports

WebShuttle can create various types of custom reports. To create reports, select the Reports | Custom Reports menu option from WebShuttle. Select the Report Type and Display, then fill in the remaining information for the desired report. Select the desired format for the report as PDF, Excel CSV, or a text file. Next, select the beginning and ending report dates, then fill in the Chars per Line and Cost per Line boxes with the correct info for the specific report.

Billing Reports

Click "Create Report" once all of the information is filled out, then the complete report will be created and accessible. To save the information for that specific report for future use, click "Save." A box will appear on the screen as displayed below.

Enter the desired Report Name and the Date Range that associates with the report, then click "Save Changes."

Saved Reports

To access your saved reports, click Reports | Saved Reports from the menu bar. A list of every report that has been created and saved on that account will be displayed on the screen as shown below.

From this page, you have access to Edit, Delete, or Run any desired Report from the list. To create a report from the list, click the red "Run" button, then the report will pop up in a new window similar to the example displayed below.

Call Log

For any WebShuttle accounts using the call-in dictation system, administrators can view the dictation call log to see a history of all calls made to the system. This is useful for seeing how many calls have been made or for determining if a particular dictation job has been recorded. To navigate to this page, click Reports from the side bar then click Call Log. Next, enter the specific criteria for the call log report you want displayed, then click Submit.

A call log report will appear (as displayed below) in a new tab with every call that matches the criteria that was entered in the information boxes.

Audit Trail

Another report type available to administrators is the Audit Trail feature. From here Daily Log Files for WebShuttle transfers can be viewed and downloaded as *.txt files for the past 30 days. To view the FTP Audit Trail, select Reports | Audit Trail from the WebShuttle menu.

From within the FTP Audit Trail window, log files can be generated using the drop down field next to Daily Log File. A search feature is also available in the File Name Contains field. The user has the option to include header files in the report by selecting the checkbox at the bottom of the window.