User contributions for 159.63.147.43

6 March 2024

• 13:3113:31, 6 March 2024 diff hist +1,321 N Using Philips SpeechMikes with DocShuttle Dictator and VoiceRecorder Created page with "There are basically two SpeechMikes: SpeechMike Pro (buttons, no slide switch) and SpeechMike Classic (slide switch). The basic DocShuttle installation includes a VoiceRecorder that works best with the Philips SpeechMike Pro. If you will be using the Philips SpeeckMike Classic, you will need to install a patch for the VoiceRecorder. === Patches for DocShuttle Version 5 === # VoiceRecorder Version 2.6.7 (comes with latest DocShuttle service pack): Works best with Phi..." current
• 13:3113:31, 6 March 2024 diff hist +537 N How can I set up my own FTP server? Created page with "If you have a computer with a broadband Internet connection, you could set up your own FTP server. Your Internet connection would require a "static IP address", which means that if you loose your Internet connection and you must reconnect, the IP address would stay the same. You would need to load some type of FTP server software such as Microsoft Internet Information Server (IIS), BulletProof FTP Server, WS_FTP Server, etc. Configuring an FTP server can be quite adva..." current
• 13:3013:30, 6 March 2024 diff hist +313 N When I attempt to connect to the FTP with DocShuttle Norton blocked & removed DocShuttle Created page with "This isn't a problem with DocShuttle. It is a false alarm from Norton.... http://community.norton.com/t5/Norton-Internet-Security-Norton/false-detection-made-by-Sonar/td-p/421390 Based on the above article you will need to restore the item from quarantine and tick mark the exclude option in your Norton program." current
• 13:3013:30, 6 March 2024 diff hist +897 N What is FTP? What is an FTP site? Created page with "Most people who have viewed web pages on the Internet are familiar with HTTP (Hyper Text Transfer Protocol). This is the protocol used to view pages using a Internet Browser. Another similar method of accessing files on the Internet is FTP (File Transfer Protocol). This is a method that allows uploading and downloading of multiple files unlike HTTP which is usually used for viewing pages or downloading one file at a time. A sample address of an FTP site would be ftp:..." current
• 13:3013:30, 6 March 2024 diff hist +424 N Do I have to have my own FTP site to use DocShuttle software? Created page with "You must have an FTP site to use DocShuttle. If you are using Bytescribe's WebShuttle service, an FTP site is provided for you. The FTP site is basically a central location where all files are stored and managed. One great advantage of having an FTP site is that files can be accessed from anywhere there is an Internet connection. You can rent FTP space from a web hosting company or you can set up your own FTP server." current
• 13:2913:29, 6 March 2024 diff hist +453 N Where can I rent an FTP server or space on an FTP server? Created page with "There are hundreds of web hosting companies that rent FTP server space. Simply go to a Internet search engine and type in "web hosting" and you will find many links. You may want to include your city if you would like a local provider. Prices for renting web space start for free and go up to hundreds of dollars, depending on the company and additional services they provide. Bytescribe offers affordable ftp hosting through our WebShuttle service." current
• 13:2913:29, 6 March 2024 diff hist +614 N What other equipment do I need in order to use DocShuttle software? Created page with "DocShuttle will manage voice files and text documents over the Internet. Dictators must have some way of recording digital voice files (such as .wav files) and Transcriptionists must have some way of playing back voices files. Dictators need some type of digital handheld recorders (such as Olympus or Philips) or must dictate into a digital dictation system (such as the Bytescribe Orator). Transcriptionists need the Bytescribe WavPlayer (foot pedal and software) in ord..." current
• 13:2913:29, 6 March 2024 diff hist +361 N One of my files remains in "Locked" status (file name begins with L) and I can't download it. How do I unlock the file? Created page with "A file gets stuck in the Locked status if its download is interrupted. To unlock the file with DocShuttle Transcriptionist, just find the file in the top pane (FTP server files), right-click on it, and select "Change Status to New". In DocShuttle Administrator or DocShuttle Dictator, you can change the status of a file back to New by re-uploading the file." current
• 13:2913:29, 6 March 2024 diff hist +1,322 N In Windows 10, I'm getting error messages about not being able to see, access, or make changes to files. How do I fix that? Created page with "There is a Windows 10 setting called User Account Control (UAC) that causes problems in DocShuttle. UAC causes files to be hidden in some remote folders where DocShuttle can't see them properly, rather than in the standard DocShuttle folders. Files may appear in the main DocShuttle window itself, but the files will not be accessible when you try to open, access, or change them within DocShuttle. Various error messages will appear when trying to use the files. To resolv..." current
• 13:2813:28, 6 March 2024 diff hist +1,445 N I can't see some/any Olympus files marked New or Stat. Why not? Created page with "This is actually caused by two separate, but related, issues. First, newer versions of DocShuttle have the ability to limit the viewing and processing of files to within a certain number of days. To view and change this setting, open any DocShuttle module, click on the Tools menu and select Settings, and look at the bottom of the FTP tab. There is a box there labeled "Display files newer than" a certain number of days. By default, DocShuttle will only show and transfer..." current
• 13:2813:28, 6 March 2024 diff hist +553 N I need to change the number of digits used for the dates in the documents that DocShuttle creates. How do I do that? Created page with "This is actually a Windows setting, not a DocShuttle or Word setting. Sometimes Windows will display a single-digit month with two digits (like "04" for April), and sometimes it will display it with just one (like "4" for April). Days may be handled similarly. To change the number of digits in a date, please go to the Windows Control Panel (click Start, then select Control Panel). Then click on the "Regional Settings" icon. There, try changing the format to "mm/dd/yyyy"..." current
• 13:2713:27, 6 March 2024 diff hist +1,831 N The documents that I'm receiving through DocShuttle are garbled. What's happening? Created page with "If the documents you're receiving through DocShuttle are unreadable (lots of rectangles and weird characters), then one of two things is happening: * The Encryption Passwords don't match, or * The transcriptionist is using Word 2007 and you've got Word 2003 (or earlier). '''Encryption Password''' Most of the time, when a document file is garbled, it's because the Encryption Passwords in the DocShuttle Dictator receiving the file and the DocShuttle Transcriptionist th..." current
• 13:2713:27, 6 March 2024 diff hist +282 N Why are duplicate files appearing in my DocShuttle software when importing from a handheld recorder? Created page with "When importing from a handheld recorder, duplicate files will appear if the "delete source file after import" checkbox is not checked in the Settings window. Click Tools | Settings, then click the Import tab. Make sure that the "delete source file after import" checkbox is check." current
• 13:2713:27, 6 March 2024 diff hist +316 N Occasionally, a file in my DocShuttle software will be marked as transferred but no file appears on the server. Created page with "On some previous versions of DocShuttle, a file may be erroneously marked as transferred although there was an interruption during file transfer. This issue was corrected in DocShuttle version 5.8.5. To update to the latest version, see the following FAQ: http://support.bytescribe.com/hc/en-us/articles/204965536" current
• 13:2713:27, 6 March 2024 diff hist +402 N When I click OK to save my Settings in DocShuttle Transcriptionist, I get a "List Index Out of Bounds" error. Created page with "DocShuttle expects that there is at least one template in the "Templates" folder. The Templates folder exists in the installation folder for DocShuttle Transcriptionist. If you have manually deleted all files from this folder, you will need to put at least one Word document into this Templates folder. Otherwise, you will receive a "List Index Out of Bounds" error when trying to save the settings." current
• 13:2613:26, 6 March 2024 diff hist +616 N Why are transcribed Microsoft word documents re-downloading into DocShuttle Dictator after I have deleted them from my local files? Created page with "If the "Schedule Downloads" checkbox is checked in DocShuttle dictator, DocShuttle tries to download a copy of any voice file (and attachments) on the FTP site that it does not find in the local files. So if you delete (or purge) a local file but the file still exists on the FTP site, the file will re-download. The solution to this issue is to change the purge settings for DocShuttle Dictator to be greater than the purge settings on the FTP server. For example, if voi..." current
• 12:3812:38, 6 March 2024 diff hist +959 N Can the electronic signature line in DocShuttle or WebShuttle be inserted within the document? Can the font be changed? Created page with "By default, DocShuttle inserts the electronic signature line at the end of the Microsoft Word document. It uses the same font as the text at the end of the document. To change the font, have the transcriptionist create a template that has the correct font at the end of the document. DocShuttle version 5.7.8 or later has the ability to insert the signature at a bookmark location. In order to have the signature line inserted at a specific location in the document, crea..." current
• 12:3812:38, 6 March 2024 diff hist +848 N When I try to download and play .ds2 files in DocShuttle Transcriptionist, the files are renamed as .dss and I can't play them. Created page with "The .ds2 file format is a relatively new file format from Olympus. Only recent versions of DocShuttle Transcriptionist properly support this new file format. The first thing to do is to check to make sure that you have the latest version of DocShuttle Transcriptionist. To do this, click "Help | Check for Updates" from the DocShuttle menu. If you have already downloaded some .ds2 files and are unable to play them, you may need to check to see if they have been renamed to..." current
• 12:3712:37, 6 March 2024 diff hist +1,767 N Some templates that were on my FTP site have disappeared. What happened? Created page with "DocShuttle provides the ability to share templates by uploading them to the FTP site and then having other transcriptionists download them. To view templates on the FTP site, open DocShuttle Transcriptionist, click on the Tools menu, select Settings, then go to the Templates tab and click the Download button. This will bring up a list of all available templates on the site. However, if there used to be templates in the list that no longer appear, then most likely it's..." current
• 12:3712:37, 6 March 2024 diff hist +547 N Why do I get the message "The license cannot be identified. Please install the required DLLs or purchase a license" when importing files into DocShuttle Dictator? Created page with "This message appears in DocShuttle Dictator when the "Use Olympus file header information" checkbox is checked on the "Import" tab of the Settings window. This setting requires proper DLL files to be installed from the Olympus DSSPlayer software. This setting is supported with Olympus DS-4000, DS-2300 and DS-3300 recorders. If the Olympus DSSPlayer software is not installed or the correct version is not installed, this message may appear. One solution to this error m..." current
• 12:3712:37, 6 March 2024 diff hist +4,682 N I work for two companies, and need to upload files to two different FTP sites. How can I do that in DocShuttle? Created page with "There are '''three different options''' to access more than one FTP site using DocShuttle. The '''first''' is to just change the settings each time you connect to a different site. This is not recommended for several reasons: * It's a pain to do * There's a high risk of error when changing the settings, which can lead to problems connecting or playing the files * The files from the two different companies can mix (which violates HIPAA) or even overwrite one another..." current
• 12:3612:36, 6 March 2024 diff hist +1,060 N How do I upgrade from DocShuttle version 5 to DocShuttle version 6? Is there a cost? Created page with "The main difference between DocShuttle version 5 and DocShuttle version 6 is the location where data files are stored. By default, data files in version 5 were stored in the installation folder (usually "C:\Program Files\Bytescribe\DocShuttle"). In version 6, the data files are stored in the user's Windows "application data" folder. After upgrading to version 6, your data files may appear to be missing unless you change the data folder settings. In order to upgrade t..." current
• 12:3612:36, 6 March 2024 diff hist +913 N How do I import from multiple recorders into Docshuttle Dictator software? Created page with "There are two methods from importing from multiple recorders. If you are using Olympus recorders, you can use method 1 below: === Method 1: Use the "Use Olympus File header information" checkbox === # Make sure that the recorder is recording in .dss format (and not .ds2 format). Click here. # Stamp each Olympus recorder with the dictator's user ID by changing the "Author ID" on the Olympus recorder. See http://www.youtube.com/watch?v=X8RZg3Zh8aM # Check the "Use O..." current
• 12:3612:36, 6 March 2024 diff hist +864 N When someone using DocShuttle Dictator or DocShuttle Administrator downloads documents created in Word 2007/2010, they have problems viewing or printing the documents. Created page with "If someone is receiving documents into DocShuttle who has Word 97-2003, they should first download the Office Compatibility Pack from Microsoft. The person typing the documents in DocShuttle Transcriptionists should check the following: If your documents are being saved with a .doc extension, you should make sure the settings in Word match. To do this, click the "Office Button" in MS Word, then click "Word Options", then click "Save" under the options, then make sure..." current
• 12:3512:35, 6 March 2024 diff hist +522 N Some files in DocShuttle Dictator disappeared after importing. What happened? Created page with "There is a setting in DocShuttle to "Display files newer than ?? days". By default, this settings is set to 120 days, so that any files older than 120 days are hidden. If the dictator is using a handheld recorder in which the date if off (e.g. if the battery has died), the date stamp on the files may be older than 120 days. To check if this is the case, click "Tools | Settings" and change the "Display files newer than ?? days" setting to 5000. Then refresh the DocShu..." current
• 12:3512:35, 6 March 2024 diff hist +415 N In DocShuttle, my connection settings were lost. Why? Created page with "The connection settings are stored in the data folder. In DocShuttle version 6, the data folder can be changed by clicking "Tools | Settings", then the Advanced tab, then the "Change" button under the Data Folder section. There is a warning that appears when changing the data folder notifying the user of this. If this happens, the user will need to re-enter the settings or change the data folder setting back." current
• 12:3512:35, 6 March 2024 diff hist +879 N In DocShuttle, I am getting an error that says "Cannot create file x.tmp". Why? Created page with "Whenever DocShuttle uploads or downloads a file, it create a temporary file in the data folder called "x.tmp". This file gets created and deleted continually. If you are getting this error, it means that Windows is not allowing this file to be created. Here are some things to try. * Make sure you have full permission to the data folder to read/write to files. * Try looking in the data folder for this file. If it is there, try deleting it. In version 6 of DocShuttle..." current
• 12:3412:34, 6 March 2024 diff hist +976 N How is QA (Quality Assurance) done using DocShuttle software? Created page with "First, check to make sure that you have the correct FTP settings. Click "Tools | Settings" from the DocShuttle menu and verify that you have the correct host address, user name and password for your account. Secondly, if you cannot connect, click "Tools | Settings" and try the "Enable SSL Compatibility" checkbox. This setting allows DocShuttle to use different components when connecting to the FTP site. It also forces "passive mode" which enables it to connect throug..." current
• 12:3412:34, 6 March 2024 diff hist +1,015 N I am having problems connecting to the FTP server with my DocShuttle software Created page with "First, check to make sure that you have the correct FTP settings. Click "Tools | Settings" from the DocShuttle menu and verify that you have the correct host address, user name and password for your account. Secondly, if you cannot connect, click "Tools | Settings" and try the "Enable SSL Compatibility" checkbox. This setting allows DocShuttle to use different components when connecting to the FTP site. It also forces "passive mode" which enables it to connect throug..." current
• 12:3412:34, 6 March 2024 diff hist +669 N When I select "Help Created page with "Normally, you can select "Help | Check for Updates" to receive the latest update for your DocShuttle or WavPlayer software. It may be possible that some security settings or firewall prevent you from downloading or installing the update. If so, you can use the links below to manually download and install the updates: === Version 6: === * DocShuttle Administrator: [https://www.bytescribe.com/downloads/dsa_sp616.exe Version 6.1.6 Service Pack] * DocShuttle Transcript..." current
• 12:3412:34, 6 March 2024 diff hist +358 N It takes a very long time to close my DocShuttle software. Why is it closing so slow? Created page with "If you have not closed DocShuttle in a very long time, it may take longer to close. DocShuttle creates a "log.txt" file that gets cleaned up when DocShuttle is closed. If DocShuttle has not been closed in a very long time, the log file may be very large. Once DocShuttle closes properly, the log file will be cleaned up and DocShuttle will close normally." current
• 12:3312:33, 6 March 2024 diff hist +450 N Is DocShuttle Secure Created page with "Yes, DocShuttle sends files using 256-bit AES encryption. DocShuttle also has the ability to send files through FTPS (SSL over FTP) on port 990 or port 2500. If using DocShuttle to send files to a WebShuttle site, WebShuttle is also secure. WebShuttle uses standard 256-bit Secure Socket Layer (SSL) encryption (HTTPS). All data is transmitted through this SSL protocol - the same type of security that banks use for their online transactions." current
• 12:3312:33, 6 March 2024 diff hist +310 N Why do some Microsoft Word documents appear blank after being uploaded to the FTP site through DocShuttle? Created page with "If a Word document is blank, it is because the transcriptionist did not click "Save" in Microsoft Word before uploading the file. When a document is first created from a template, it is attached as a blank file. While the transcriptionist types, the is still blank until "Save" is selected in Microsoft Word." current
• 12:3312:33, 6 March 2024 diff hist +1,068 N Duplicated reports in Word (*.doc and *.docx) Created page with "In order to eliminate duplicated Word documents in DocShuttle, make sure the transcriptionist(s) are saving files using your preferred MS Word extension (*.doc or *.docx). For example, if your templates are in *.doc format (Word 97-2003) but a transcriptionist is using a *.docx format (Word 2007 or later) it will create duplicate documents because DocShuttle is trying to convert the files to the appropriate format. The transcriptionist(s) need to "customize how document..." current
• 12:3212:32, 6 March 2024 diff hist +1,100 N How do I "update" the DocShuttle software? Created page with "To update DocShuttle to the latest version follow the steps below: 1. First verify your current version, by selecting the Help menu then About. If you do not have Version 6.1.6, please go to Step 2. PLEASE NOTE: If you are updating the software, please make sure you know (or copy) your FTP settings first. During an upgrade, the FTP settings may be reset to the default inputs. To verify your current FTP settings, go to the Tools menu, select Settings, then view the FTP..." current
• 12:3212:32, 6 March 2024 diff hist +804 N Document Manager not showing recent documents Created page with "If you are receiving documents fine in DocShuttle Dictator but do not see them in Document Manager, please check the following. Go to the "Tools" menu and select "Document Manager". See below. File:Recent1.png In Document Manager make sure the documents are sorted by the "File Date" column (in descending order) rather than by "Job No". See image below. File:Recent2.png Therefore, when the job numbers change months after a "New Year" from December (12) to..." current
• 12:3212:32, 6 March 2024 diff hist +1,401 N DocShuttle Not Showing Recent Documents Created page with "If you are not seeing "new" files in the upper pane (FTP files) of DocShuttle, make sure the files are sorted by the "Date Modified" column (in descending order) rather than by "Job". The image below shows files are sorted in descending order by the "Job" column. You will notice the down black triangle to the left of the word "Job". This indicates "descending order" (newest to oldest or largest to smallest). An up black triangle would indicate "ascending order" (oldest..." current
• 12:3112:31, 6 March 2024 diff hist +1,646 N Olympus software preventing DocShuttle Dictator from Importing files Created page with "When an Olympus Recorder is connected to a PC, either the (1) Olympus software will import the files (and remove them) or the (2) DocShuttle software will import the files. Here are the options: Option 1: Uninstall Olympus software or disable Olympus from importing files when a device is connected. This is recommended. This way files get imported only into DocShuttle. DocShuttle does have an option to "Archive files instead of deleting" so that a copy of all files..." current
• 12:3112:31, 6 March 2024 diff hist +3,304 N Word Blocked Macros Created page with "When you encounter error messages about "Word blocked macros" in Microsoft Word, it typically means that Word's security settings are preventing the execution of macros in your document to protect your computer from potentially harmful code. Macros can be used for legitimate purposes, but they can also be used to deliver malicious code, so Word takes precautions to block them by default. File:Word macro.png Here are steps to address this issue: 1. **Enable Macro..." current
• 12:3112:31, 6 March 2024 diff hist +282 N How do I log onto WebShuttle? Created page with "To log into your WebShuttle account, go to the main Bytescribe website at www.bytescribe.com and click on the Login link in the upper, right-hand corner of the screen. Clicking on this link will take you to the WebShuttle login page, where you can enter your username and password." current
• 12:3012:30, 6 March 2024 diff hist +647 N Where can the administrator check the web space usage? Created page with "When logged in as an Administrator user, click on the Account link at the top of the WebShuttle window, and then select Account Info from the menu that appears. This will take you to the Account Information page for your WebShuttle account. The Account Information page has two main areas in different-colored boxes. The top box is gray, and displays the general information for the account. The bottom, white box displays information for each of the users associated with t..." current
• 12:3012:30, 6 March 2024 diff hist +716 N How do dictators upload voice files from handheld recorders into WebShuttle? Created page with "When logged into their WebShuttle account, a user can click on the Filemenu in the upper, left-hand corner of their screen, and then select Upload File from the menu that appears. This will bring up WebShuttle's Upload Dictation File screen. On the Upload Dictation File screen, click on the button labeled Browse.... This will open the standard Choose File window. Navigate in this window to find the file you want to upload, select that file, then click the Open button to..." current
• 12:3012:30, 6 March 2024 diff hist +478 N How do I use the fax feature in WebShuttle? Created page with "In order to use the fax feature in WebShuttle, you will need to have a fax account with some online faxing service such as MyFax.com. Faxing from WebShuttle is basically like sending an email. If you use MyFax.com, you simply send an email using the following format: To: (recipient's phone)@myfax.com From: (your email address) For more details, see http://www.myfax.com/ The WebShuttle email page will generate the email for you and attach the document you wish to fax." current
• 12:2912:29, 6 March 2024 diff hist +1,796 N How do I transcribe documents in WebShuttle? Created page with "There are several ways to transcribe documents or upload documents into WebShuttle. They are listed below. 1. Use the DocShuttle Transcriptionist Plugin. When you're logged into WebShuttle as a transcriptionist, you can select "Plugin | Install Transcription Plugin" from the menu. This will install the DocShuttle Transcriptionist Plugin onto your computer. The software has all the software functions of DocShuttle including templates, Microsoft Word integration, and ba..." current
• 12:2912:29, 6 March 2024 diff hist +1,361 N How do I run billing reports and invoices in WebShuttle? Created page with "To run reports, log into WebShuttle as an Administrator user. On the main screen, click on the Reports menu at the top and select Custom Reports. This will take you to the Custom Reports page of WebShuttle. The Custom Reports page is a form that allows you to create a report and to select your criteria for narrowing down the information. You can enter a specific value (like a name or a date) into any of the following fields: * File Name * Job Type * Status * Dictator..." current
• 12:2912:29, 6 March 2024 diff hist +365 N How long do files stay on the WebShuttle Server? Created page with "By default, audio files are stored in the system for 14 days. Document files are stored for 120 days. These settings are adjusted based on the storage requirements of the subscriber. WebShuttle subscribers can verify their settings by loging in as a WebShuttle administrator. Click Account and Account Info from the WebShuttle menu to view the archive settings." current
• 12:2812:28, 6 March 2024 diff hist +1,016 N How do I edit document files that have been uploaded in WebShuttle? Created page with "To edit a document file and save the changes back to the server, follow these instructions: # Log into WebShuttle with an account that has editing permissions. # At the top of the WebShuttle window, click in the Display box and change the setting to either Documents or All files. # From the list of documents, click on the filename of the document you wish to edit. This will take you to the File Details page for that document. # On the File Details page, there will be a..." current
• 12:2712:27, 6 March 2024 diff hist +953 N How do I use the electronic signature feature in WebShuttle? Created page with "Dictator users can electronically sign documents to show that they have received, reviewed, and approved them. This signature changes the status of the file from Uploaded (U) to eSigned (S), and puts a line at the end of the document showing that the file was signed. To electronically sign a document, log into WebShuttle with a Dictator user account (Administrators and Transcriptionist users cannot sign the documents). Make sure that you can view documents in the main W..." current
• 12:2712:27, 6 March 2024 diff hist +3,715 N Is WebShuttle secure? Created page with "Yes, WebShuttle uses standard 256-bit Secure Socket Layer (SSL) encryption (HTTPS). All data is transmitted through this SSL protocol - the same type of security that banks use for their online transactions. If using WebShuttle with DocShuttle FTP software, files are also transferred to the WebShuttle site using 256-bit encryption. DocShuttle also has the ability to send files through FTPS (SSL over FTP) on port 990 or port 2500. Bytescribe is committed to keeping..." current
• 10:2610:26, 6 March 2024 diff hist +1,156 N Using the built-in audio player in WebShuttle Created page with "Currently, the built-in audio player only plays *.mp3 files from within the File Details page of WebShuttle. There are 2 ways to access the File Details page of WebShuttle. The first option is to simply click on the File Name of the dictation from the Home page as shown below. File:Player1.png The second option is to click on the word "Details" under the Action menu as below. File:Player2.png Both methods above will take you to the File Details page of..." current